Our Workshop

Our workshop is the heart of our store. We offer a wide range of services which are performed by experienced workshop technicians. We pride ourselves on customer service.

Here's how we do things a little differently:

  • Same-day servicing. Book ahead and have your bike back the same day.
  • Our workshop is open-plan, you can speak to the person who services your bike.
  • No surprises - Bikes are assessed pre-service and we discuss additional work requirements with you before proceeding.
  • Honest Advice. Our mechanics aren't paid commission on product sales. They will only recommend a component be repaired or replaced if it needs it.
  • In-depth service reports and bicycle service history log.

Service Menu

Book A Service

Contact Us

 

 Workshop FAQ

  • Full Workshop Terms & Conditions can be found here
  • Do you work on any brand bike? Yes.
  • Do I need to book? Definitely. The wait time for servicing is usually 1-2 weeks. Tube or tyre changes can generally be done while you wait. Emergency repairs can sometimes be done sooner. Contact us for up to date wait times.
  • How long will I be without my bike? We aim for a same-day turnaround for pre-booked services. You can drop off the day before/pick up the day after is fine too. Some work may take longer, we will advise this on drop-off or after the assessment.
  • Can I leave my bike with you while I go on holiday? We've only got a small space for bike storage so prefer not to have bikes longer than 2 days.
  • Do you work on E-bikes? Yes!  We sell and service, Bosch, Shimano, TQ, Fazua and Bafang-equipped e-bikes. We perform diagnostic & firmware updates (when possible) and carry out professional e-bike servicing and repair. Please ensure you bring your bike with the key and the battery charged. We do not service bikes with aftermarket motor kits, or petrol motors. If it's not street legal, we can't touch it.
  • Do you work on E-Scooters? No. There are dedicated e-scooter stores in Brisbane that are better equipped for these.
  • Do you work on wheelchairs? Yes, and wheelie walkers. We can change the tyres, and tubes and adjust the brakes.
  • Do you charge for quotes? If you require a full quote, we may charge an assessment fee. This fee will be deducted from the service cost should you go ahead.